Client
National Regulatory & Trade Authority
Customer Collaboration & Community Portal Enterprise Digital Transformation Case Study
A next-generation customer engagement and collaboration portal built for a national trade & regulatory authority. The platform enables seamless communication with external partners, improves operational transparency, and delivers a scalable digital ecosystem powered by Liferay DXP, Azure Cloud, and enterprise-grade integrations.
Project Snapshot
Industry
Service Category
Platform
Web Portal (Responsive, Multi-Role Access)
Duration
12 Months
Technologies
Liferay DXP 7.4, Azure Cloud, MS SQL, Elasticsearch, Oracle SOA, Teams Graph API
Users
1,500+ internal staff · 5,000+ external partners
Status
Live (Multi-agency deployment)
About the Customer Collaboration Platform
The client manages national trade compliance and regulatory operations. They needed a unified digital portal to collaborate with external stakeholdersclearing agents, licensed companies, service providers, and internal teams.
Their previous system relied on fragmented workflows such as email, paper, and calls.
This portal is now the official digital touchpoint for collaboration and communication with thousands of partners.
The new platform introduces a modern digital ecosystem with :
- Personalized dashboards
- Discussion forums
- Teams-based workspaces
- Ticketing & service requests
- Webinars & events
- Knowledge center
- Surveys, polls & feedback tools
Project Requirements
Clearly define the project scope, goals, timelines, and deliverables to align all stakeholders from day one.
Outline technical, functional, and business requirements to ensure smooth execution and measurable outcomes.
This portal is now the official digital touchpoint for collaboration and communication with thousands of partners.
- Responsive, bilingual portal (English + Arabic, LTR/RTL)
- Analytics for engagement & usage
- Centralized knowledge center
- Teams based collaborative workspaces
- Integration with 8 enterprise systems
- Authentication + Identity Federation
- Forums, announcements, webinars & event management
- Multi-role access for internal teams & external partners
- Azure hosted high availability architecture
- Government grade security & audit frameworks
Key Challenges
This section highlights the critical challenges faced by organizations across industries.
We identify gaps, risks, and pain points to craft solutions that drive efficiency and long-term growth.
- Migrating thousands of external users to one unified portal
- Separate internal vs. external dashboards
- Deep integration with CRM, LMS, SOA middleware & Data Warehouse
- Implementing collaboration via Microsoft Teams API
- Maintaining synchronized bilingual UI (RTL support)
- Stringent compliance + end to end auditability
- Ensuring 99.9% uptime across multi node Azure environments
Our Approach & Solution
We delivered a fully integrated enterprise collaboration portal using:
- Liferay DXP 7.4
- Azure Cloud
- Teams Graph API
- Oracle SOA middleware
Architecture Highlights
- Azure Load Balancer + VM Scale Sets
- SQL Cluster + Elasticsearch indexing
- Modular extension-based development
- Dev/Staging/Prod deployment workflow
Collaboration Features
- Teams-integrated shared workspaces
- Tasks, reminders, milestones
- Auto meeting metadata capture
- Workspace analytics dashboards
Engagement Layer
- Forums (Q&A, Issues, Ideas)
- Webinars & virtual events
- Polls + surveys
- Personalized activity feed
Knowledge Management
- Structured knowledge base
- Multilingual content
- Media & training library
- Bookmarking & ratings
Analytics
- Unified engagement analytics
- User behavior insights
- Workspace statistics
- Data Warehouse integration
Security & Identity
- Azure AD SSO + MFA
- Identity Federation
- RBAC with granular permissions
- Audit logs + encryption (AES-256 + TLS 1.3)
Customer Collaboration Portal - Functional Architecture
A functional view of the portal capabilities dashboards, forums, knowledge management, events, workspaces, and partner interactions built for enterprise collaboration at scale.
Technology Stack
A robust and scalable technology foundation powering seamless performance and future-ready growth
- Liferay DXP 7.4
- Custom modules & workflows
- Elasticsearch
- Microsoft Azure
- SQL Server Cluster
- REST/SOAP APIs
- Oracle SOA
- Azure AD SSO
- MFA
- MS Teams Graph API
- OAuth2 / JWT
- Full audit logging
- Figma
Community Portal - Technical System Architecture
A system architecture illustrating secure access, integrations, role-based experiences, content services, and cloud infrastructure supporting multi-agency deployment.
Business Impact
Business Impact showcases how our solutions translate into measurable results and real business value.
We focus on improving efficiency, accelerating growth, and delivering lasting competitive advantage.
- 65% faster communication and turnaround
- 4× growth in community engagement
- 100% personalized role-based user experiences
- Integrated with 8 enterprise systems
- 99.9% cloud uptime
- Analytics-backed decision-making
- Full national-scale bilingual adoption
Industries We Serve
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