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Customer Collaboration & Community Portal Enterprise Digital Transformation Case Study

A next-generation customer engagement and collaboration portal built for a national trade & regulatory authority. The platform enables seamless communication with external partners, improves operational transparency, and delivers a scalable digital ecosystem powered by Liferay DXP, Azure Cloud, and enterprise-grade integrations.

Project Snapshot

Client

National Regulatory & Trade Authority

Platform

Web Portal (Responsive, Multi-Role Access)

Duration

12 Months

Technologies

Liferay DXP 7.4, Azure Cloud, MS SQL, Elasticsearch, Oracle SOA, Teams Graph API

Users

1,500+ internal staff · 5,000+ external partners

Status

Live (Multi-agency deployment)

About the Customer Collaboration Platform

The client manages national trade compliance and regulatory operations. They needed a unified digital portal to collaborate with external stakeholdersclearing agents, licensed companies, service providers, and internal teams.

Their previous system relied on fragmented workflows such as email, paper, and calls.

 

This portal is now the official digital touchpoint for collaboration and communication with thousands of partners.

The new platform introduces a modern digital ecosystem with :

Project Requirements

Clearly define the project scope, goals, timelines, and deliverables to align all stakeholders from day one.
Outline technical, functional, and business requirements to ensure smooth execution and measurable outcomes.

 

This portal is now the official digital touchpoint for collaboration and communication with thousands of partners.

Key Challenges

This section highlights the critical challenges faced by organizations across industries.
We identify gaps, risks, and pain points to craft solutions that drive efficiency and long-term growth.

Our Approach & Solution

We delivered a fully integrated enterprise collaboration portal using:

Architecture Highlights

  • Azure Load Balancer + VM Scale Sets
  • SQL Cluster + Elasticsearch indexing
  • Modular extension-based development
  • Dev/Staging/Prod deployment workflow

Collaboration Features

  • Teams-integrated shared workspaces
  • Tasks, reminders, milestones
  • Auto meeting metadata capture
  • Workspace analytics dashboards

Engagement Layer

  • Forums (Q&A, Issues, Ideas)
  • Webinars & virtual events
  • Polls + surveys
  • Personalized activity feed

Knowledge Management

  • Structured knowledge base
  • Multilingual content
  • Media & training library
  • Bookmarking & ratings

Analytics

  • Unified engagement analytics
  • User behavior insights
  • Workspace statistics
  • Data Warehouse integration

Security & Identity

  • Azure AD SSO + MFA
  • Identity Federation
  • RBAC with granular permissions
  • Audit logs + encryption (AES-256 + TLS 1.3)

Community Platform Functional Architecture

Technology Stack

A robust and scalable technology foundation powering seamless performance and future-ready growth

Portal Technical Architecture

Customer-Collaboration-Community-Portal-—-Architectur

Business Impact

Business Impact showcases how our solutions translate into measurable results and real business value.
We focus on improving efficiency, accelerating growth, and delivering lasting competitive advantage.

Build Your Enterprise Collaboration Platform with Inexture

Whether you’re modernizing internal communication, building community engagement channels, or designing a digital collaboration ecosystem—Inexture delivers secure, scalable enterprise portals tailored for complex organizations.

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